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Texas A&M International University IT Professional I in Laredo, Texas

Job Title

IT Professional I

Agency

Texas A&M International University

Department

Office Of Information Technology

Proposed Minimum Salary

$17.65 hourly

Job Location

Laredo, Texas

Job Type

Staff

Job Description

The IT Professional I, under general direction, meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

Essential Duties and Responsibilities

  • Confers with other personnel in resolving problems involving procedural and technical matters.

  • Researches problems and recommends solutions.

  • Provides resource estimates and progress reports.

  • Ensures that work is accurate and in compliance with departmental or project quality standards.

  • Participates in training and professional development sessions.

  • Provides on-call support on nights and weekends as needed.

  • Ensures security of customer data and applications in all phases of production.

  • Ensures compliance with applicable policies, rules, and procedures.

  • Provides assistance in resolving hardware and software problems with vendor technical support.

  • Installs, upgrades, and configures workstations and software.

    This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

  • Research technical issues and recommend appropriate solutions or referrals for customers.

  • Guide / assist other technical staff with consultative services and support for customers enforcing computing security policies and procedure using common software and hardware applications.

  • Support OIT directors with the daily operation of the department (i.e. inventory control, memos, reports, purchase requisitions, etc.).

Minimum Requirements

  • Education – Bachelor’s degree in applicable field.

  • Experience – Two years of related experience in IT.

  • An equivalent combination of education and experience may be considered.

Preferred Education and Experience

  • Experience working in a higher education environment

Knowledge and Abilities

Knowledge of:

  • Word processing and spreadsheet applications.

Ability to:

  • Multitask and work cooperatively with others.

  • Excellent written communication, analytical, interpersonal, and organizational skills.

Preferred Knowledge and Abilities

  • Computing Technology Industry Association (CompTIA) certification in A+ or Network+

  • Excellent customer service skills

  • Communicate effectively, orally and in writing

  • Interact effectively and professionally with the general public.

  • Plan, organize, and prioritize work, as well as attend to detail.

  • Manage multiple projects/tasks and meet deadlines.

  • Resolve problems by analyzing and recommending/implementing changes.

  • Demonstrate sound, independent judgement; teamwork; and leadership

Licensing / Professional Certification – None.

Physical Requirements – None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally does not supervise employees.

Other Requirements

  • May require occasional evening and weekend work.

Salary: $17.65 (hourly)

First review of applicants: April 16, 2021

INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials. The software does not allow you to “Save” your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files.

Be sure to include:

  • Resume/CV

  • Cover Letter

  • At least 3 references and their full contact information, and

  • Unofficial transcripts (if applicable).

Applications received by Texas A&M International University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Texas A&M International University (TAMIU) is an international university, poised at the Gateway to Mexico and serving as the cultural and intellectual hub of a vibrant multilingual and multicultural community.

TAMIU provides over 7000 students with a learning environment anchored by the highest quality programs, built on a solid academic foundation in the arts and sciences. To fulfill its mission, the University offers a range of baccalaureate and masters programs and the Doctor of Philosophy degree in International Business. Programs focus on developing undergraduate and graduate offerings with a progressive international agenda for global study and understanding across all disciplines.

TAMIU prepares students for leadership roles in an increasingly complex, culturally diverse state, national, and global society. Through instruction, faculty and student research, and public service, TAMIU improves the quality of lives for citizens of the border region, the State of Texas, and national and international communities.

Texas A&M International University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

If you need assistance in applying for this job, please contact (956) 326-2360.

Useful Links:

  • TAMIU Home Page (http://www.tamiu.edu/)

  • TAMIU Campus Tour

  • Employee Benefits (http://www.tamus.edu/business/benefits-administration/)

  • Safety & Security Notices

  • EEO Statement (http://www.tamiu.edu/adminis/ohr/eeo.shtml)

  • Non-discrimination/Sexual Harassment

  • Americans with Disabilities Act (http://www.tamiu.edu/adminis/ohr/ada.shtml)

  • Veterans Employment Preference

  • Former Foster Child Employment Preference (http://www.tamiu.edu/adminis/ohr/formerfoster.shtml)

  • Selective Service

  • Other TAMU System Job Opportunities (http://apps.system.tamus.edu/jobsearch/)

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