JCPenney Omnichannel Associate - West Grand Promenade in Katy, Texas

Omnichannel Associate - West Grand Promenade

Location:Katy, TX, United States-West Grand Promenade 23523 Grand Circle Blvd

Job ID:1075700

Date:July 30, 2018

Job Description

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer.

As theOmnichannel Associateyou are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations

Responsibilities

  • Customer Service & Sales – Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.

  • Enterprise Fulfillment – Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner

  • jcp.com Operations – Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register

  • General Operations – Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process

  • Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Skills & Experience

To achieve success at JCPenney, associates in this role will possess the following:

  • Work experience- Minimum 1-2 years

  • Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required

  • Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude

  • Ownership – Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes

  • Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

Job Title:Omnichannel Associate - West Grand Promenade

Location:Katy, TX, United States-West Grand Promenade 23523 Grand Circle Blvd

Job ID:1075700

J.C. Penney Company Inc.

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