7-Eleven Sr. Product Manager Technology Services in Irving, Texas


Perform IT Vendor Management Functions including but not limited to Contract Management, Vendor Performance Management &Relationship Management. Additionally, Execute 7-Eleven IT Asset Management program with an emphasis on Software AssetManagement.


  • Execute Contract Management functions: contract review, initiating contract signature workflow, verifying master agreement compliance (terms, conditions, rates) & pricing is optimized.

  • Proactively plan and execute contract end of life activities in collaboration with Procurement.

  • Execute Vendor Performance Management functions including collecting, reviewing and coordinating the validation of vendor performance metrics.

  • Tracking performance, collecting of SLA penalities & escalating performance problems as needed.

  • Collect qualitative metrics via surveys and track trends.

  • Identify opportunities for vendor performance improvement and engage stakeholders to take corrective action while tracking improvements.

  • Vendor Audits.

  • Partner with Procurement and Legal to develop standards SLAs.

  • Execute Vendor Relationship Management functions including relationship management, vendor categorization and corresponding action plans, 360 degree view of vendor relationship.

  • Track & mediate escalations.

  • Build relationships with internal stakeholder and vendors in order to fully understand the business and drive for improved vendor performance.

  • Build and execute the Software Asset Management Program at 7-Eleven.

  • Support Apptio program by working closely with Technology teams to understand business needs and requirements and assist in the development of new capabilities and data visibility.



  • Bachelors/4 Yr Degree


  • 5+ years of experience.

  • Contract Management, IT Vendor Management, Software Asset Management.

  • Contract redlining; facilitating internal stakeholder reviews especially legal and procurement.

  • Negotiating terms, pricing. Contract EOL management.

  • Strong analytical & comparative analysis skills, especially pricing & contractual terms/conditions.

  • Strong Word/Excel skills mandatory.

  • Experience running a software asset management program a major plus.

  • Experience executing vendor performance management, vendor 360 reviews also a major plus.

  • Excellent verbal & written communication skills required; Effectively interact & influence internal & external stakeholders at all levels, include individuals for whom English is a 2nd lang.

  • Proficiency with Oracle EBS Purchasing & AP, MS-Access, DocuSign & PowerBI skills very desirable.

  • Working knowledge or better for Apptio, ServiceNow, Flexera, Zylo & Ariba a major plus.

Internal posting dates: 12/7 - 12/17


CategoryInformation Systems