ADT Security Services, Inc. Sr. IT Analyst in Irving, Texas
/ Company Overview: /
The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com.
/ Position Summary: /
Analyze and evaluates existing and/or proposed systems and devices to process data. Prepares detailed program specifications and coordinates the system's installation with the user department ensuring satisfactory results.
Ensure enterprise performance and reliability.
Support and enhance automated systems by applying system solutions to business issues.
Assist in the design, development, and implementation of test and production systems.
Configure, analyze, and maintain systems and applications to support business processes and functions.
Monitor and maintain performance metrics for system features, and recommend and develop corrective/preventive actions.
Applies knowledge and experience with technology and application development methodologies to perform system analysis techniques, testing, debugging, file design, and storage.
Work with cross-functional teams to identify technology modifications that will impact business processes.
As required, perform configuration, change management, and testing activities.
Provides support of all system/service components, including installation, configuration, maintenance and support.
Collects information to analyze and evaluate existing or proposed systems, research, plan, install, configure troubleshoot, maintain and upgrade system components and services.
Analyze and evaluate present or proposed business procedures and/or problems to define operational services needs.
Prepare detailed flow charts, diagrams and other architectural documentation outlining system capabilities and processes.
Troubleshoot and resolve HW, SW and connectivity problems, including user acess and component configuration, record and maintain HW and SW inventories, component licensing and user access and security.
Conduct technical research of system upgrades to determine feasibility, cost, time required and compatibility with current systems/components.
Maintain confidentiality with regard to information and data being processed, stored or accessed.
Mentor junior analysts in procedures and best-practice for all operational areas.
Performs other duties as assigned.
/ Education/Work Experience Required: /
Four (4) year degree or equivalent experience
4 - 6 yrs
/ Core Competencies: /
Solid knowledge of computer hardware and software, including operating systems, databases, network, application servers and services, middleware and peripherals.
Experience with configuration management tools and best-practices and extensive application and enterprise operations support experience/knowledge/ abilities.
Working knowledge of a range of diagnostic, audit and support utilities
Strong understanding of organizations goals and objectives and extensive business knowledge and keeps current on industry trends.
Demonstrates extensive knowledge of the principles, concepts and theories in own discipline, and broad knowledge of principles and concepts of other functions.
Oracle and SQL experience is a must.
Drive for Results
Ethics & Values
/ ADT LLC is an EEO Employer /
/ Want to learn more about ADT? /
/ Visit us online at www.adt.com /
Title: Sr. IT Analyst
Requisition ID: 1815513