General Electric Senior Technical Support Manager (Drill Bits) - Irving, TX in IRVING, Texas

Role Summary:

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at

Role Summary:

Baker Hughes, a GE company is currently seeking a Senior Technical Support Manager (Drill Bits) to be based in Irving, TX.

Essential Responsibilities:

  • Conducts all business activities in accordance to BHGE HSE policies, Legal Compliance requirements, and BHGE Values

  • Responsible for providing sales support and drill bit product application recommendations

  • Provide technical support in all aspects of drilling systems optimization

  • Qualify customer objectives and needs

  • Coordinates with Area Engineering teams to implement Area specific product strategies and best practices

  • Meet with customers on regular basis to provide technical support and recommendations

  • Travel to areas to ride in the field and visit customers at rig site

  • Responsible for product testing, analyzing and documenting product performance

  • Capture best practices in appropriate knowledge management systems

  • Provides technical guidance and presentations to customers relating to product performance and new drill bit technology

  • Will investigate unusual or unsatisfactory product performance to determine root cause and preventative actions

  • Provides technical consultation to customers on product and/or performance issues

  • Qualifies customer for Drilling Optimization and Application Engineering projects and coordinates efforts.

  • Handles special projects, as assigned


  • Bachelor’s degree in Mechanical or Petroleum Engineering OR equivalent experience (2-year technical degree + 10 years of Drill Bits Application Engineering)

  • 5+ years of Drill Bits Applications

  • Strong MS Office experience

  • Ability to be on call outside of normal business hours

  • Thorough understanding of well planning, drilling optimization, formation evaluation tools and rig operations

  • Excellent communication and presentation skills

  • Strong organizational, analytical and problem solving skills

  • Must be a team player and willing to work in a team environment

  • Must have the ability to travel (typically travel to rig sites, customer facilities, meetings, etc.)

Desired Characteristics:

  • Strong leadership skills

  • Significant operational experience

  • Good problem solver that is willing to increase their knowledge base in drill bit and drilling systems applications within the oilfield industry

  • Sound working knowledge of the concepts of hydraulics modeling, as well as torque and drag analysis

  • A solid understanding of drilling dynamics / dysfunctions, and be skilled in the interpretation of downhole vibration data sets

  • Comfortable presenting in front of an audience of experienced peers

  • Rig site drilling optimization experience is a definite plus

  • Ability to learn and use various computer tools to prepare data and visualizations for analysis

  • Experience in a Sales and/or Applications Engineering role is preferred

  • Experience working in a team environment

  • Ability to work independently


Irving, TX

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at

Locations: United States; Texas; IRVING

GE will only employ those who are legally authorized to work in the United States for this opening.