General Electric Senior Technical Support Manager (Drill Bits) - Irving, TX in IRVING, Texas
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
Baker Hughes, a GE company is currently seeking a Senior Technical Support Manager (Drill Bits) to be based in Irving, TX.
Conducts all business activities in accordance to BHGE HSE policies, Legal Compliance requirements, and BHGE Values
Responsible for providing sales support and drill bit product application recommendations
Provide technical support in all aspects of drilling systems optimization
Qualify customer objectives and needs
Coordinates with Area Engineering teams to implement Area specific product strategies and best practices
Meet with customers on regular basis to provide technical support and recommendations
Travel to areas to ride in the field and visit customers at rig site
Responsible for product testing, analyzing and documenting product performance
Capture best practices in appropriate knowledge management systems
Provides technical guidance and presentations to customers relating to product performance and new drill bit technology
Will investigate unusual or unsatisfactory product performance to determine root cause and preventative actions
Provides technical consultation to customers on product and/or performance issues
Qualifies customer for Drilling Optimization and Application Engineering projects and coordinates efforts.
Handles special projects, as assigned
Bachelor’s degree in Mechanical or Petroleum Engineering OR equivalent experience (2-year technical degree + 10 years of Drill Bits Application Engineering)
5+ years of Drill Bits Applications
Strong MS Office experience
Ability to be on call outside of normal business hours
Thorough understanding of well planning, drilling optimization, formation evaluation tools and rig operations
Excellent communication and presentation skills
Strong organizational, analytical and problem solving skills
Must be a team player and willing to work in a team environment
Must have the ability to travel (typically travel to rig sites, customer facilities, meetings, etc.)
Strong leadership skills
Significant operational experience
Good problem solver that is willing to increase their knowledge base in drill bit and drilling systems applications within the oilfield industry
Sound working knowledge of the concepts of hydraulics modeling, as well as torque and drag analysis
A solid understanding of drilling dynamics / dysfunctions, and be skilled in the interpretation of downhole vibration data sets
Comfortable presenting in front of an audience of experienced peers
Rig site drilling optimization experience is a definite plus
Ability to learn and use various computer tools to prepare data and visualizations for analysis
Experience in a Sales and/or Applications Engineering role is preferred
Experience working in a team environment
Ability to work independently
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf
Locations: United States; Texas; IRVING
GE will only employ those who are legally authorized to work in the United States for this opening.