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Exeter Finance Corp Senior Collection Charge Off Prevention in Irving, Texas

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary:

The Senior Collector represents the most senior level in the Collections job family. In this role you will work with customers that are 81+ days delinquent. In addition, you will work on pre-charge-offs, charge-offs, and/or recovery efforts. This person must be highly skilled in negotiation and related activities. The Senior Collector may use both an auto dialer and manual dialing to contact and negotiate with customers.

Job Duties:

Reviews and monitors delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties. Receives incoming calls and makes outbound collection calls to encourage payments and cure outstanding past due account balances to avoid further delinquency. In instances of a charge off, the Senior Collector has the ability to negotiate a settlement for less than the account balance.

Utilizes all available methods, including on-line systems and other resources, to perform skip trace work to establish contact with account holders to avoid repossession or locate collateral. Takes action on accounts needing additional attention. Seeks manager approval as needed.

Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.

Takes action on accounts needing additional attention. Seeks manager approval as needed.

May assist other related departments as required by business needs.

Ensures compliance with Exeter’s policies, procedures, safety, state and federal laws, regulations and standards.

Other duties as required.

Education and Work Experience:

High School Diploma or equivalent is required; college degree is preferred.

Seven (7)+ years of collections experience or equivalent education and training is required.

Experience in the finance or credit industry is preferred.

Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies.

Database skills are preferred.

A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.

Proficiency in SHAW Collections and SHAW Retail is preferred.

Proficiency in Microsoft Word and Excel is required.

Strong analytical and problem-solving skills are required, as well as the ability to utilize appropriate analysis, judgment, and logic.

Excellent written and verbal communication skills are required.

Self-motivated with the ability to complete multiple tasks with minimal supervision.

High attention to detail; able to methodically review the execution of procedures and identify issues.

For internal applicants: top 30% of the scorecard 10 of 12 months, as well as QA at 90% minimum. Manager recommends promotion and the agent has to have a minimum of three years of experience.

Exeter Finance LLC is an Equal Opportunity Employer.

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we’re committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

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