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U.S. Bank Mortgage Customer Service Representative-Irving, TX in IRVING, Texas

Provides high quality customer service to U.S. Bank mortgage customers by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.


Basic Qualifications

  • High school diploma or equivalent

  • Two to four years of experience in a customer service position

Preferred Skills/Experience

  • Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures

  • Strong telephone and interpersonal skills

  • Good problem-solving and negotiation skills

  • Ability to handle difficult customer calls

  • Proficient computer skills, especially Microsoft Office applications

  • Effective selling and referral skills

  • Ability to identify and resolve/escalate problems

  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Job: Customer Service / Call Center

Primary Location: Texas-TX-Irving

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 190024125

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.