U.S. Bank Mortgage Customer Service Representative-Irving, TX in IRVING, Texas
Provides high quality customer service to U.S. Bank mortgage customers by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.
High school diploma or equivalent
Two to four years of experience in a customer service position
Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Strong telephone and interpersonal skills
Good problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer skills, especially Microsoft Office applications
Effective selling and referral skills
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Job: Customer Service / Call Center
Primary Location: Texas-TX-Irving
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 190024125
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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