Citizens Bank Home Mortgage Collections Recovery Manager in Irving, Texas


Strong coaching abilities - takes responsibility for coaching people to drive performance and sales improvementLeadership skills that foster collaboration, respect and harmony amongst teamBuilds a climate that values collaborative/innovative thinkingExcellent time management skills; goal driven with a desire to exceed sales and productivity goals - including meeting day to day business needsTeam player with strong coaching/mentoring abilitiesUses personal development plans to help individual review development and measure improvements in performanceAdvanced problem solving skills/ability to negotiate through difficult situation with customer recovery as end result


Excellent oral communication, counseling and persuasion skillsKnowledge of Fair Debt Collection practicesFlexibility to adapt to changing business needs and requirements with a consistent positive attitudeMath aptitudeFamiliarity with the usage of a predictive dialer and automatic call distributorMaintain composure under pressure and in confrontational situations with customerMake independent decisions and exercise sound judgmentOrganized work habitsAbility to perform in a production environment and meet monthly operational metric goalsExcellent verbal, written and interpersonal skillsAbility to multi-task and work independently in a fast paced work environmentStrong knowledge of Office products2 – 3 years Supervisor banking or operations experience, Contact Center experience, Customer service experience/sales a plusHours & Work ScheduleHours per Week: Monday-FridayWork Schedule: 10:00AM - 7:00PM