Exeter Finance Corp Collections Manager in Irving, Texas

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Summary

The Servicing Manager directly supervises a team of collectors to maximize the resolution of delinquent accounts, while maintaining a high level of customer service. This position drives team performance while ensuring compliance to collections policies and applicable state & Federal laws.

Job Duties

  • Supervises, trains and coordinates the work of a team of collectors, to include preparing work schedules, assigning work and overseeing performance.

  • Manages performance objectives.Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management.

  • Reviews collection efforts on delinquent accounts daily.

  • Improves customer satisfaction and call quality by monitoring calls and providing feedback.

  • Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace.

  • Participates in recruiting, selecting and orienting collectors.

Qualifications - Education and Work Experience

  • Education and/or experience equivalent to an Associate’s degree.

  • Two (2) years of collections/call center manager experience.

  • Previous automobile collections experience a plus.

  • Knowledge of state and federal laws governing collections.

  • Demonstrated knowledge of approved collection practices, policies and procedures.

  • Strong interpersonal skills promoting teamwork and collaboration with peers.

  • Excellent customer service skills.

  • Working knowledge of Microsoft Office Suite, including Excel and Word.

  • Track record in developing front line employees.

Exeter Finance LLC is an Equal Opportunity Employer.

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we’re committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.