Randstad Auto Operations Processing in Irving, Texas
Auto Operations Processing
salary:$13 - $14 per hour
date posted:Tuesday, June 11, 2019
job type:Temp to Perm
Auto Operations Processing
Pay Rate 13 - 14
-Start Date: 6/24/19
Location: Irving TX United States 75062
Duration 6 months temp to perm
Work schedule mon - fri - 8am - 5pm
There is no phone work, it is all back office.
This team will be receiving 7K accounts for Collateral Protection Insurance that are being released to them
This team will be sending out the ?right to cure? letters to all of these customers. The ?Right to Cure? letter informs the customer that they have the right to bring their account current.
This process is state regulated so there are letters for every state.
If the customer doesn?t pay they are delinquent and their car can be repossessed.
This team also uses mail merge where they take a spreadsheet that is put into a word template - take the ?right to cure? letters to the folder and inserter machine and run it through; then they count total # and match up to the spreadsheet (totals need to match) - bundle into bundles of 50 and keep in the same order as on the spreadsheet - then someone from the mailroom comes and picks up these bundles and take them to the HUB mailroom that is located in a different building.
Work from a que; there?s a daily report from share sight and the manager will go in and pull the accounts that need to be worked; then the teammembers are assigned the accounts they will work; SLA - 24 - 48 hours to complete everything in their que
Working hours: 8:00 AM - 5:00 PM
Computer proficiency with MS Office
Strong attention to detail needed
No Degree Required
Auto experience is required (ie. collections, customer service where they have worked with customer payments) - have to have a background in the Auto state laws and in reading Auto pay statements
If you or someone you know meet these qualifications, please send resumes to email@example.com with the subject "IrvingAuto" for consideration
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