Sam Houston State University Dispatcher I in Huntsville, Texas
Occupational Category (Staff Positions Only): Technical/Para-Professional
Hiring Salary: Monthly-Staff
Department: Public Safety Services
High School graduate or G.E.D. equivalent. Some college or continued education preferred. Courses in management, public safety, or communications helpful. Experience in dispatching and certification from Texas Commission of Law Enforcement (TCOLE) also preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Answers calls and transfers to the proper offices. Receives calls for police services and dispatches police personnel by two-way radio.
Primary Responsibilities (Staff Positions Only):
Answers all incoming telephone calls to Public Safety Services and transfers to appropriate office. Receives calls for assistance and information. Relays calls for assistance to police patrol units by two-way radio. Documents calls for service with activity, location, and status in the computer aided dispatch system for public safety personnel, and quickly disseminates information. Assigns appropriate public safety personnel to routine and emergency calls for service. Monitors the university’s alarm system. Operates the Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) policies and procedures. Responds to complaints and grievances. Ensures all equipment in the Communication Office is maintained and in proper working order. Establishes training procedures and materials for personnel and instructs and trains in methods and procedures. Performs other related duties as assigned.