General Electric Recip Engine Product Service Engineer, Southern North America in Houston, Texas
GE Power’s Distributed Power business is a leading provider of engines, power equipment and services focused on generating power at or near the point of use. Distributed Power offers a diverse product portfolio that includes highly efficient, fuel-flexible, industrial gas engines generating 100 kW to 10 MW of power for numerous industries globally. In addition, the business provides life cycle support for more than 35,000 gas engines worldwide to help you meet your business challenges and success metrics – anywhere and anytime. Backed by our authorized service providers in more than 170 countries, GE‘s global service network connects with you locally for rapid response to your service needs. GE’s Distributed Power business is headquartered in Jenbach, Austria.
GE’s Gas Power Systems business is the global industry leader in efficient, reliable, and cost-effective conversion of fuel to power, serving a wide range of applications from small, mobile power to highly efficient, utility scale power plants. With our substantial technology heritage and the largest delivered fleet of gas turbines of any provider in the world, our specialized plant solutions address unique customer challenges, providing increased performance, fuel efficiency, lower emissions and operational flexibility.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This Service Engineering role offers the opportunity to interface directly with customers, GE field & service personnel, GE sales and marketing teams, and GE design and development engineering teams to provide expert support to both the installed fleet and new installations. In this role, you will develop robust, cost-effective solutions to ensure safe and reliable equipment operation, meeting customer needs.
As the Recip Engine Product Service Engineer, Southern North America, you will:
Provide technical dispositions to customers in the southern United States for new unit installation and startup, issue resolution, risk mitigation and other outage work scopes
Lead Root Cause Analyses of equipment issues / failures and present findings to customer(s)
Coordinate support between engineering teams, commercial teams, manufacturing, service shops and suppliers to develop / implement technical solutions to meet customer needs and maximize equipment availability
Be responsible for planning, executing and documenting results of field validation tests conducted on engines installed on customer sites in support of product development programs and RCA corrective actions
Develop effective internal and external communications (Customer presentations, Service bulletins, Alert letters, etc.) to provide guidance on major issue resolution
Communicate fleet and product issues in the region to engineering teams, commercial teams and product line leaders to identify new opportunities and drive development of effective offerings
Partner with Design CoE on strategies for new product / improvement programs based on fleet data and customer feedback; recognition and communication of upgrade opportunities
Participate in technical conferences as subject matter expert
Travel to customer sites to support / resolve critical and/or safety related field issues
Provide oversight of Key Customer Initiative report development, present report and recommendations to customer(s)
Support internal stakeholders on creation of master validation plans on components, sub-systems and complete engines; relay voice of customer on on-going field issues
Bachelor’s Degree in Engineering / Engineering Technical Degree from an accredited university or technical college (OR Associate’s Degree in a related technical field with a minimum of four year of experience in a reciprocating engine / gas compression field)
Minimum of 3 years of experience in a product, field or service engineer role
Ability and willingness to travel 80% of the time, domestically and internationally, as required
Ability and willingness to work from a remote office
Minimum of 3 years of experience with reciprocating engine technology
Minimum of 2 years of experience in the Gas Compression market
Demonstrated ability to work with a cross-functional team
Commercial sensitivity with a focus on customer needs
Six Sigma certified or equivalent Quality certification
Strong problem solving skill-set
Strong communication skills
Proven interpersonal skills
To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections at http://bit.ly/geconnections
Locations: United States; Texas; Houston
GE will only employ those who are legally authorized to work in the United States for this opening.