Aerotek Quality Control Analyst in Houston, Texas
• Quality Control oversight with focus on performance management, quality metrics, escalations and proactive training.
• Responsive to internal and external customers’ needs in a timely, accurate and professional manner.
• Assists with loan review system testing and enhancement.
• Acts as a subject matter expert for Loan Review Analysts, assisting with problem solving, issue resolution and loan review guidance.
• Escalates issues as needed and appropriate.
• Maintains high level of confidentiality to protect privacy rights.
• Recognizes and recommends operational improvements.
• Establishes internal controls to reduce errors and customer complaints.
• Develops and maintains department policies and procedures.
• Provides coaching, training and development to staff to ensure company and department goals and key performance indicators (KPIs) are met.
• Measures and documents staff performance, attendance and compliance with job duties, expectations, regulations, guidelines, policies and procedures.
• Prepares and provides monthly reports to management.
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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