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Veterans Affairs, Veterans Health Administration Program Support Assistant (OA) in Houston, Texas

Summary

The position is in the Office of the Associate Director for Patient Care Services, Clinical Practice Office. The ADPCS is a top management official and a member of Senior Leadership of the Houston VAMC, which is comprised of a complex organization of administrative, professional, clerical, trades and craft positions. The position uses advanced administrative and technical skills necessary to support the programs within the ADPCS Office, which involves a variety of duties and responsibilities.

Responsibilities

Major Duties will consist of but not limited to: Participates in the development of policy in administrative areas by researching prior publications, regulations, and recommending new policies and/or changes. Drafts policy statements on administrative functions, which are subject to review and approval of supervisor. Prepares correspondence covering subject of an administrative nature, both internal and external. Maintains control of action correspondence as related to background information on new applicants as well as evaluations of existing employees; performs follow-up action to ensure timely reply/action. Reviews administrative program guidance, policies and procedures from higher authority to determine effect on assigned mission. Assists in resolving administrative problems by researching office files, historical data, etc.; withdrawing material for use in preparation of typed material and/or finishes administrative advice on the adequacy and feasibility of proposals and recommendations. Assists with scheduling nursing intermittent staff within CPO's float pool. Communicates directly with nursing staff via email and phone. Coordinates requests form nurse managers within the different care lines at the MEDVAMC. Maintains a continual accumulation of all types of data for use in preparation of a variety of reports. Compiles and prepares a wide variety of continuing or one-time special statistical and narrative reports from records maintained. Provides assistance in developing statistical data and special reports, compiling/preparing drafts and finalizing technical papers and/or similar instructional materials in support of program specialties. Uses graphics software to provide charts, and graphs for viewgraphs or paper presentations for briefings. Coordinates with HR staff on personnel management matters and with other staff organizations on various administrative activities to obtain information for accomplishment of own assignments or to provide to others. Serves as backup for attending meetings and/or briefings as a representative on administrative matters. Discusses and evaluates alternate approaches and solutions to problems and assists management in reaching decisions, particularly in the areas of overtime controls, leave, security matters and employee and public relations matters. Accurately and promptly transmits and receives documents and messages electronically using PCs or workstations. Operates and electronic typewriter, microcomputer, or personal computer terminal, to prepare a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, charts, statistical tables, manuals, travel orders, messages and other documents) involving the common terminology of the unit for which the work is done and requiring accuracy in spelling, grammar, and syllabication. Uses software and printers to create, copy, and edit, e.g., make insertions or deletions or move material from one place to another, store; retrieve; and print a variety of standardized documents using a glossary of pre-recorded formats, from letters, standard paragraphs, and mailing list. Assists department with entering and initiating EPAS and SF-52 requests. In addition, acts a departments co- manager and sponsor for issuing PIV cards. Skill in analyzing problems to frame the issue, formulating alternatives to resolve, and presenting recommended solutions. Initiative in planning and completing assignments. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Performs other related duties as assigned. Work Schedule: Monday-Friday, 7:00am-3:30pm; Subject to change based upon the needs of the agency

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD03634-0

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Requirements

Conditions of Employment

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/08/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: In-depth practical knowledge of the operations, MS Teams, Office products, VISTA, regulations, principles, and peculiarities of the assigned organization and its operating programs. Knowledge of support organizations and functions. Accurately and promptly transmits and receives documents and messages electronically using PCs or workstations. Operates and electronic typewriter, microcomputer, or personal computer terminal, to prepare a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, charts, statistical tables, manuals, travel orders, messages and other documents) involving the common terminology of the unit for which the work is done and requiring accuracy in spelling, grammar, and syllabication. Coordinates with HR staff on personnel management matters and with other staff organizations on various administrative activities to obtain information for accomplishment of own assignments or to provide to others. Proficiency Requirements: In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. Typing: 40 words per minute typing speed. You will be rated on the following Competencies for this position:

Administration and ManagementCommunicationComputer SkillsKnowledge Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Primarily sedentary work. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers or books. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.

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