Destination Hotels & Resorts PBX Operator in Houston, Texas

26841BRPosition Title:PBX OperatorJob Overview:You will warmly and enthusiastically greet all incoming calls and assists callers with answers to their questions and ensures theirs calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as the communication center and dispatcher for the emergency response team.Req ID:26841BRCity:HoustonEssential Functions:Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day.Create memorable experiences with a fantastic, welcoming personality that can relate to guests & team members.Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.Share your personal passions and knowledge of the services and amenities available to guests to help them feel at homeCollaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being metEnjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiencyCalmly and confidently communicate with and dispatch appropriate emergency personnelQualifications:Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!Experience. Previous experience passionately providing service to others and assisting with emergency situations.People Person. The best part of serving others is creating experiences for them that go beyond the expected.Great communicator. Providing amazing experiences requires the ability to communicate fluently in EnglishA qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, knows how to multi-task and isn’t easily flustered. Job Type:Full Time Property:Hotel DerekArea of Interest:Rooms & Operations Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do. Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join our family.Property Introduction:From the moment you cross the threshold at the Hotel Derek, you realize the experience will be anything BUT commonplace. Providing a refreshing alternative to the plethora of branded hotels in the Galleria market - - Hotel Derek offers a new American modern – unexpected, fresh and accessible. Adjacent to the upscale neighborhoods of River Oaks, Tanglewood, and trendy Uptown, Hotel Derek is surrounded by the Houston’s most prestigious shopping, entertainment and dining. Custom comforts such as a choice of luxury mattress types, Egyptian-cotton linens, down bedding, exceptional glass casegoods, and upmarket furnishings make your stay in the modernist loft-style rooms distinctive and unique. Totally wired and connected meeting space, relaxed yet contemporary gathering spaces and energy filled dining venues make this the place in Houston’s Galleria district to stay, sip, savor and socialize.State:TexasType of Position:Hourly PositionBrand:Destination Hotels