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Aveanna Patient Account Intake Representative in Houston, Texas

Patient Account Intake Representative

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Job Details

Requisition #:



Houston, TX 77064


Customer Service

Position Overview

The Intake Patient Care Representative is responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.

Essential Job Functions

• Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork

• Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable

• Identify patients' needs, clarify information, research every issue and provide solutions

• Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary

• Meet daily, monthly, and quarterly metrics and goals set by management

• Communicate effectively with other departments to present solutions to any patient concerns

• Ensure work being performed meets internal and external compliance requirements

• Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations

• Various clerical work including faxing, scanning, and copying


• High school graduate

• Education or experience equivalent to a bachelor's degree in related field highly preferred

• A minimum of 2 years proven experience in managing customer service or equivalent teams

• Proficient in Microsoft suite of products including Outlook, Word and Excel


• Education or experience equivalent to a bachelor's degree in related field highly preferred

• Experience in healthcare preferred; knowledge of insurances a plus

Other Skills/Abilities

• Must be able to adhere to confidentiality standards and professional boundaries at all times

• Attention to detail

• Time Management

• Ability to remain calm and professional in stressful situations

• Strong commitment to excellence

• Quick-thinking and astute decision making skills

• Effective problem-solving and conflict resolution

• Excellent organization and communication skills

• Bilingual in English and Spanish Preferred (Aveanna Offers a Bilingual Stipend of $40 Per Pay Period to Full-Time Employees)

Physical Requirements

• Must be able to speak, write, read and understand English

• Occasional lifting, carrying, pushing and pulling of 25 pounds

• Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting

• Must be able to sit and climb stairs

• Must have visual and hearing acuity

• Must have strong sense of smell and touch


• Performs duties in an office environment during agency operating hours

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.