Kelly Services Operations Manager in Houston, Texas
The Operations Manager will have the opportunity to interact with key decision makers/stakeholders, delivering consultative solutions for tactical/operational services on behalf of Kelly Services.
Duties and Responsibilities:
Manages projects and/or staff and is responsible for direction, coordination, planning, and assigning work
Forecasts volume and workforce resources
Configures work productivity systems
Develops work processes
Executes work procedures, schedules, and expedites work flow
Makes necessary changes based on schedules, promotions, other anticipated events, and ongoing data/information
Monitors productivity; generates results
Reviews customer service data
Records work productivity, customer service requests/complaints
Answers questions and recommends corrective services to address issues or customer complaints
Responsible for managing and coordinating other internal supplier inputs
Focus on strategy development and also escalation point for large scope project issues relative to clients, sites, tools, etc.
Develops plans and tactics for meeting and surpassing performance goals/ metrics, service level agreements, quality standards, and employee retention
Service Delivery to client base
Ensuring a high level of customer satisfaction through regular communication and building of strategic relationships
Identify and ensure we are engaged in activities that support customers' short and long term strategies
Meet and surpass customer performance goals/service level agreements
Hit financial targets
Analyze/measure results and make adjustments to achieve goals
Support business practice operational initiatives
Identify additional scope to be added to current operations
Ensure consistency in HR practices
Performance Management and Development of Staff
Motivates staff and is responsible for morale-building activities
Completes performance review of staff
Coaches and counsels staff to improve performance and address issues
Identifies staff development opportunities
Promotes training that will provide an opportunity for improved performance and career development.
Minimum Education and Skills required:
Bachelor’s Degree or equivalent work experience required.
Process and people supervision skills/experience, strategic, process aptitude, proactive, multi-task, problem solve, analyze, strong sense of team, upbeat, ability to lead and motivate others, works well in a collaborative environment, ability to manage a virtual team.
Prior Operations Management experience.
Previous experience in the Energy/Oil and Gas industry highly preferred.
Willing to travel across North America as needed.
Prior Project Management and Implementation experience.
Knowledge of Fieldglass
About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.