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The Walt Disney Company NMC Technician (PH) in Houston, Texas

Job Summary:

The Network Management Control (NMC) department is responsible for satellite and next generation distribution of live and non-live regional sporting events, sports related programming, entertainment, and news programming to various regions across the country in a 24x7 mission critical broadcast facility. The NMC department provides territorial black-outs, authorization and deauthorization for existing and next generation distribution platforms.

Under general supervision, this position will provide technical support, diagnostics, and troubleshooting for cable headend technicians and new emerging video delivery platforms including satellite, OTT and IPTV delivery services in a high stress and high volume 24x7 environment.

Responsibilities:

  • Controlling satellite receivers via their respective receiver control systems,

  • Diagnosing and troubleshooting the operation and behaviors of these receivers,

  • Implementing and confirming accurate switching of these receivers according to territorial restrictions and switching schedules,

  • Identify potential or real time issues via various monitoring tools and applications to triage and implement corrective action to resolution for linear, live encode and streaming signal services,

  • Launching of newly acquired affiliates and next generation video delivery platforms and/or collapse and deauthorization of affiliates throughout the country,

  • Act as liaison with Transmissions, Master Control, Sports Access clients, and other departments to ensure technical integrations and functionality,

  • Monitor and validate SCTE messaging for proper play-out of ad insertions and playlist integrity,

  • Recognize problems and take appropriate action; using logic and good judgment to arrive at sound, well informed, and timely decisions; seeking input from others and involves others when appropriate.

  • Complete documentation in call-log database for any actions taken and completes quality control checks to aid master control operators to ensure a quality and accurate on-air presentation.

  • Maintain an up-to-date knowledge of signal delivery, signal broadcast and streaming systems

Basic Qualifications:

  • 2+ years’ experience in a Broadcast or I.T. technical or helpdesk position

  • Ability to understand, and interpret technical specifications and requirements

  • Ability to adapt to the different sport seasons, duties, added or re-branded networks, schedules and technology that can change throughout a year

  • Ability to learn new tools and technology in a dynamic mission critical operational environment

  • Basic knowledge of all types of sporting events

  • Ability to grasp and work with new technology and distribution platforms

  • Ability to work varying shifts in a 24/7 environment

Preferred Qualifications:

  • Master Control experience or Cable Headend technical experience

  • Knowledge and understanding of signal delivery, signal broadcast and streaming systems

  • Understanding and experience in Video Network Architecture framework - broadcast/broadband/OTT/IPTV CDN (content delivery network) video workflow and distribution is a plus

Preferred Education

  • Bachelor’s Degree in Communications, Radio/TV/Film Computer Science, Electronics, or Information Technology preferred

Job ID: 765858BR

Location: Houston,Texas

Job Posting Company: Disney Media & Entertainment Distribution

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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