SCI Shared Resources, LLC Market Manager in Houston, Texas
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Responsible for the overall growth and profitability of businesses within the market. Directs operational and sales activities for funeral homes, cemeteries, flower shops and care centers. Collaborates with funeral, cemetery, care center, and sales managers to improve the overall performance, customer service, growth, and profitability in a manner consistent with Dignity Memorial goals and objectives. Works with corporate departments identifying growth opportunities through new acquisition, cemetery development, products, services, or operational improvements.
Operating business Performance
Effectively deploy resources (staff, vehicles, facilities and third-party services) in a way that maximizes utilization and efficiencies
Utilize all available company resources to create a competitive Dignity Memorial brand advantage in the marketplace
Understanding supporting and implementing of all revenue enhancement activities covering areas of funeral and cemetery prearranged sales and at-need sales
Creating an environment that promotes Teamwork, Accountability and Execution
Monitoring and assisting local managers in completion of approved capital improvement projects
Cemetery collection rate 80% or more
Ongoing review of key management reports and implementing corrective action where desired results or standards do not meet expectations
Monitoring progress of Action Plans on a regular basis and reporting to Market Director monthly/quarterly updates on performance and plans to initiate corrective action
Regularly assessing local market customs/trends and identifying new market opportunities including ethnic communities, demographic shifts and potential acquisitions
Ensuring every employee is able to communicate and deliver value of the Dignity Promise to client families in accordance with highest standards of ethics and professionalism
Creating a working environment where each employee has the ability, flexibility and knowledge to make the right decision every time when it comes to meeting the needs of our client family
Increase market share by working with staff to ensure all company-sponsored public relations programs are presented throughout the community such as: educational seminars, creating and promoting community outreach opportunities, and recognize/reward staff achievement in community service programs
Proactively build local network (key public contacts, organizations, former owners, etc.)
Provide direction and continuity between funeral, cemetery and funeral operations, encouraging:
Consistent sales and service philosophies
Utilizing shared resources
Implementation of Wage Plus
A seamless transaction with families between pre-need and at-need, funeral and cemetery
Follow through and “attention to details”
Strive toward building and retaining customer loyalty through
Implementing Dignity Memorial service standards for all locations to ensure that every customer contact point exceeds the customer’s expectations and ensuring staff and facilities demonstrate an environment of service excellence
Building trust and confidence n staff’s ability to exceed customer expectations
Maximizing prearranged sales opportunities with families through professional follow-through and exemplary service
Regularly analyzing and tracking facilities, staff, vehicles and third-party services to ensure maximum efficiencies while meeting client needs and expectations
Monitoring centralized schedules and dispatch to ensure highest service levels and resource utilization
Promoting employee’s active involvement in identifying and implementing continuous improvement opportunities
Ensuring locations are in compliance with all company policies/procedures and applicable local, state and federal laws
Eliminating, where possible, physical, legal and regulatory risk; Market Manager held responsible for incurred losses in Market
Ensure a strong environment and culture of internal controls is maintained meet the requirements of the CEO and CFO Sarbanes – Oxley Section 404 annual certifications
Workplace Excellence and Employee Development
Recruiting, developing, motivating and retaining the highest quality people possible
Communicating a vision which inspires and motivates all personnel
Conduct quarterly reviews with local sales, funeral home and cemetery management, stack ranking of peers, in depth business analysis and intense, and a robust and candid dialogue
Recognize and reward high performance and hold people accountable for poor performance
Ensuring a fun, safe, productive environment for empowerment and teamwork; create accountability and ownership (a sense of price) by employees through involvement in decision making; conduct weekly staff meetings to ensure communication and team input
Acting as a mentor and empowering location and sales managers, giving them opportunities to grow personally and professionally.
Insisting on an environment of teamwork; looking for opportunities to break down organizational and hierarchical barriers
- Bachelors’ degree in sales, marketing, or business administration required
- At least five (5) years business operations, development, and sales growth management experience successfully leading sales and operational staff to accomplish profit goals and effectively manage expenses.
Knowledge, Skills and Abilities
Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising
General understanding of strategic planning, project management, task management, empowering and sales management
Ability to prioritize and multi-task
Understanding financial implications of decisions
Adaptable to work with various business entities within a local and enterprise-wide culture
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Working beyond “standard” hours as the need arises
Travel up to 25%
Postal Code: 77007
Category (Portal Searching): Operations
Job Location: US-TX - Houston
Req ID: Req.89925
Position Type: Full time
Who we are. What we do.
We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
SCI Shared Resources, LLC
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