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DXC Technology Infrastructure Services Lead in Houston, Texas

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Job Summary:

The Infrastructure Services Manager manages all aspects of the IT infrastructure ensuring that core systems are available, scalable, and secure per industry standards and best practices. Lead a diverse, globally distributed team in 20+ countries. Maintain a strategy to provide redundant, reliable, and highly available modern infrastructure relevant to the enterprise business needs and goals. Provide effective leadership to team members to build an agile, high-performance department, ensuring superior service to DXC customers.

Essential Functions:

  • Develops and executes infrastructure life cycle management strategy to provide secure, redundant, and high-performance technical infrastructure.

  • Strong project management skills: ability to broadly estimate scope, and work to deadlines

  • Provide direct or indirect team leadership of employees including the ability to select, evaluate, deliver feedback, develop and assign employees

  • Provides strategic direction for team members regarding processes, standards, and support.

  • Stays well versed in technological advancements providing guidance and recommendation to Executive Management.

  • Implements and maintains strong development processes and leading-edge problem prevention & troubleshooting capabilities.

  • Understands and manages budgets for the department ensure they comply with stated goals, guidelines, and objectives.

  • Maintain documentation on all IT systems, installations, and configurations

  • Ensure conformance of established IT architecture, standards, and practices

  • Performs other related duties as required

Additional Functions:

  • Identifies opportunities for quality and process improvement resulting in improved efficiency, increased productivity, and high customer satisfaction.

  • Provides cross-functional assistance on an as-needed basis to other operational areas of the account.

  • Manages contracts with vendors/partners and manage the relationships; including governance compliance.

  • Manages the recruitment, training, development, and support of staff through weekly team meetings and monthly individual discussions with each team member to assess job satisfaction, goal achievement, and current or potential issues or roadblocks.

  • Contributes feedback on performance reviews and employee competency development plans.

Qualifications:

  • Bachelor’s degree in a related field, MA preferred with a minimum of 10 years’ experience in Information Systems Management, which included managing a dedicated budget or cost center.

  • Experience supporting Infrastructure Systems in a business environment and working knowledge of Service Management (ITIL) principles, project management technologies, and reporting.

  • Strong interpersonal and communication skills, and the ability to work effectively with cross-functional teams.

  • Ability to process and analyze information in relation to fault diagnosis of both hardware and software.

  • Proven experience developing and implementing key performance indicators to monitor team performance.

  • Ability to develop and acquire new skills and technical knowledge on a range of systems.

Work Authorization:

  • Authorization to work in the United States is required.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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