FROSCH Travel Implementation Specialist, Online Booking Solutions in Houston, Texas
Do you want to feel that your job is helpful to your clients? Looking for a different avenue in your Travel Consultant Career?
FROSCH has a terrific opportunity for a Implementation Specialist, Online Booking Solutions, providing assistance to our clients with online booking tool issues. This position is to be based in a virtual or local regional office, depending on experience.
Ability to handle complex, global, multi-phase Concur client implementations, including end-to-end testing
Work with clients and internal teams to identify key business requirements and configure the booking tool to meet those requirements
Oversee the configuration of a customer’s specific environment as well as knowledge transfer to staff and management team
Coordinate activities between various internal and external departments to meet the project milestones and timeline
Lead client and internal site reviews; design and conduct sessions both remote and on-site
Communicate “best practice” recommendations
Effectively troubleshoot and solve client issues caused by unique client circumstances
Willing and able to work numerous tasks simultaneously that can be unrelated in nature
Be responsive to client’s needs and issue resolution with excellent communication and follow up
Live up to FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
Recent, native GDS experience on Sabre and Apollo is a must
Experience with Concur Travel products, including, but not limited to: Concur Travel, TripLink, Request, SSO, HR feeds
Strong attention to detail
Ability to work well under pressure
Ability to work unsupervised in a virtual team environment
Ability to take direction and effectively communicate at all levels with internal and external clients
Proficient with Microsoft Office, specifically Excel
Experience with Profile Management Tool is preferred
Able to understand Mid-office functionality is required
Able to understand web portal, dashboard concept
Flexibility to work from home
Opportunity to make a difference in a growing global company
Strong collaborative environment
Medical, Dental, and Vision plus 17 supplemental benefits.
IATA and LifeMart benefits
Continued Industry Training
Employee Recognition ProgramWe aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values; Respect, Integrity, Excellence, Communication, and Delivering the Unexpected.
Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.