Advantage Rent A Car Flexible Service Representative in Houston, Texas

Position Summary

Responsible for providing general information and assistance to customers at the time of rental and upon return of their rental.

Duties and Responsibilities

Interacts with customers at counters to offer assistance

Manages the rental line to ensure customers are serviced by the next available Rental Agent

Greets customers, completing the necessary rental and location information, while disclosing rates, terms, and conditions of rental, obtaining customer initials and signatures on the contract

Sells customers incremental sales products (e.g. coverage, toll passes, pre-paid fuel, etc.), explaining the value and cost, enabling the customer to make an informed decision

Liaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle options

Provides general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when required

Periodically may be required to move vehicles, or assist in other operational functions (e.g. supporting Kiosk/Return operations)

May be required to assist customers with luggage into and out of the vehicle

Clean returned rental vehicles as needed

Other duties as required

Qualifications:

High school diploma or GED required

Minimum 1 year in car rental industry preferred, or relevant experience in a customer service environment

Exceptional interpersonal and relationship building skills required

Demonstrate strong verbal and written communication skills in English

Strong organizational skills and the ability to multi-task

Must have the ability to manage stressful or unusual situations in order to maintain good customer service

Must have basic computer navigation skills and knowledge of Microsoft Office Applications

Must be willing to wear company uniforms

Must be at least 21 years old and have a valid driver's license

Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Ability to communicate in other languages is a plus

Physical Demands:

Must be able to lift and carry 50 lbs.

Must be able to stoop, kneel, and crouch