Integra LifeSciences Field Service Technician in Houston, Texas
Field Service Technician
US–TX–Houston, Vacancy ID2021-38283
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Changing lives. Building careers.
Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.
Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has more than 4,000 employees worldwide. Integra’s common stock is listed on The NASDAQ Stock Market under the symbol “IART.”
Provide repair and preventative maintenance service for Integra equipment at customer site.
Provide quotes and pricing.
Become and remain proficient in all user and service manuals, company procedures and work instruction.
Work closely with sales personnel to communicate customer service needs, technical information, and other information as requested.
Provide technical service and support to internal and external customers.
Maintain and keep accurate inventory of all parts assigned.
Ensure Good Documentation Practices at all times. Submit only legible and accurate Service Records. Obtain customer signature and purchase orders as required.
Present a professional image at all times.
Comply with company procedures, policies and guidelines.
Comply with customer policies and procedures.
Assist with the development & delivery of technical training as required.
Perform other duties and responsibilities as required.
What are we looking for?
Two to Four-year degree in electrical engineering, biomedical engineering, electronics technology or a closely related field.
At least three (3) years of progressively responsible related experience, in a Field/Service/Repair capacity.
Any equivalent combination of education and experience. Experience will include customer contact, hands-on electronic equipment installation, repair, services, and technician training.
Spanish Speaking A PLUS
Knowledge in medical device repair and service of electronic equipment.
Working knowledge of Quality System Regulations
Knowledge of reading and interpreting schematics, wiring diagrams & the like.
Excellent written and verbal communication skills, self-motivated & team player.
Ability to deal effectively with the multiple activity requests and emergencies.
Ability to effectively maintain professional, proactive customer relationships, ability to exercise sound judgment in evaluating situations and decision making, ability to follow or give verbal and written instructions.
Understanding of customary tools such as oscilloscopes, timers/counters, signal analyzers, digital multi-meters, etc. Personal computer using standard Microsoft applications, 10-Key calculator, telephone, copy/fax machine, etc.
We are proud of our 25 year heritage as a leader in regenerative medicine. Today, our scientific innovation and diverse product portfolio continue to help patients and surgeons around the world.
We have an entrepreneurial, small company feel, yet deliver big company results. Your ideas – big and small – are welcome here. We embrace change and reward our people who are committed to making Integra a stronger company.
We believe how we do things is as important as what we do. Our Values guide how we work and how we act towards our customers, patients and each other every day. We value Our People, Integrity, Excellence, Embracing Change, Decisiveness and Teamwork.
Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
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