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ARS Dispatcher in Houston, Texas

ARS Rescue Rooter of Houston is seeking a Full-time Dispatcher to join our team!

The strong multi-tasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide feedback to customers regarding service queries, and make outbound calls to customers.

Required Credentials:

  • One or more years of experience as a dispatcher.

  • Ability to thrive in a fast-paced environment.

  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.

  • Excellent organizational skills and the ability to coordinate multiple appointments.

  • Demonstrated listening, written/verbal communication, and interpersonal skills.

  • Proven ability to meet and exceed set goals.

  • Experience gathering customer information and keying it into a computer.

  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.

  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.

  • Willingness and ability to work evenings and weekends.

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line.

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job ID: 2021-20540

External Company Name: ARS-Rescue Rooter

Post End Date: 2/11/2021

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