Olin Corporation Customer Service Supervisor in Houston, Texas

Customer Service Supervisor

LocationUS-TX-Houston

Job Code5976

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Job Brief

ALL CURRENT OLIN CUSTOMER SERVICE EMPLOYEES WILL BE GIVEN PREFERENTIAL CONSIDERATION FOR THIS POSITION

Olin Epoxy, a division of Olin Corporation, has an opening for aCustomer Service Supervisor, located in Houston, TX.

Olin Corporation is a leading vertically-integrated global manufacturer of chemical products and a leading U.S. manufacturer of ammunition. Olin is the world’s leading producer or chlor alkali products and Vinyls, the number one supplier of epoxy materials, the number one global seller of membrane caustic soda and chlorinated organics and the number one North American seller of chlorine, bleach and hydrochloric acid. Winchester's principal manufacturing facilities produce and distribute sporting ammunition, law enforcement ammunition, reloading components, small caliber military ammunition and components and industrial cartridges.

Essential Job Functions:

  • Serves as the primary liaison between sales, supply chain/logistics, quality, technical services and manufacturing staff on the effective delivery of customer service

  • Plans customer service activities and checks that they are properly carried out, in line with the relevant times and costs

  • Provides oversight for transportation issues and inventory management

  • Researches and obtains resolution of a variety of customer complaints and issues and resolves issues with the customer

  • Participates in Distribution Incident and Near Miss reviews and communicates investigation to team

  • Prepares reports in accordance with the company policies and submits by required deadlines

  • Maintains proper relationships with sales and marketing to understand their requirements and priorities

  • Ensures proper training of internal resources, external partners and customers concerning products use and maintenance

  • Participates in reviewing and interviewing potential candidates and coordinates with Human Resources and interview team to select the best internal or external candidate for the job

  • Participates in site top leadership team meetings and numerous weekly conference calls (sales team, customer support, EHHS management review, etc.)

  • Provides direct and/or indirect development and supervision

  • Manages and motivates staff; reviews and assesses performance, develops and builds employee skills, supports their professional development and enables employees to optimize their contribution to the department

  • Manages key accounts

Minimum Requirements:

  • Bachelor’s degree required

  • 5 years of Customer Service experience required; experience in an industrial or manufacturing environment, Logistics and/or Customer Service management role preferred

  • Manufacturing/industrial work setting; chemical industry preferred

  • Knowledge of US regulations for rail and truck shipments

  • Ability to work in fast-paced environment

  • Outstanding customer service skills

  • Effective time management

  • Microsoft Office

  • SAP preferred

*Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education

*This position is not eligible for an expat assignment

  • Olin does not provide any form of sponsorship to applicants not authorized to work in the US.

Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.