Moo Properties Customer Service Representative in Houston, Texas
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Salary range: $42000 - $50000 per year.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Managing a team of junior customer service representatives.
Communicating with customers through various channels.
Keeping records of customer interactions, transactions, comments and complaints.
Knowing our products inside and out so that you can answer questions.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Responding promptly to customer inquiries.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
High school diploma, general education degree or equivalent.
Experience working with customer support.
Comfortable using computers.
Ability to stay calm when customers are stressed or upset.
This is not a remote job