Su Clinica Laboratory Technician in Harlingen, Texas
This position is vital in the health care delivery system. This is traditionally the patient’s first clinical point of contact so patient relationship, management of patient care, management of patient information, team communication, and demonstration of conduct and activities using patient centered medical home principles, policies and procedures is critical. Supports the vision and the mission of the Clinic at all times. The Technician will perform Pediatric, Adult and Geriatric venipunctures, finger sticks and heel sticks as ordered by the Provider. Will perform routine and special laboratory tests procedures without supervision and as described in the Laboratory procedure manual; will maintain accurate laboratory records and make available for inspections by Lab Director, Lab Consultant or CLIA inspectors. Performs necessary quality controls, participates in proficiency testing and maintains lab instruments as indicated by manufacturer recommendations.
Will be rotating the weekend shift.
Patient relationships: Will greet and welcome the patient in a pleasant, respectful, culturally and linguistically appropriate manner. Arrives patients and completes the visit in system. Assure all patient questions are answered in a positive and cordial manner. Assures the patient has a clear understanding of all communications. Calls and confirms next day lab appointments; reminds the patient of the importance of keeping the appointment and provides instructions. Reinforces to the patients the importance of keeping the lab appointments or communicating changes in their appointments.
Management of patient care: Collects appropriate specimens for testing and instructs patients on specimen collection. Completes lab orders in EMR for all tests requested and collected. Prepare and process specimens that are sent out to reference laboratories when necessary. Will schedule same day lab appointment when necessary; will perform patient testing and reporting as described in the Laboratory Manual. Performs routine tests with accuracy and precision under minimal/no supervision. Follows established SOP when transcribing in-house lab results electronically; tracts, reconciles and reviews lab reports daily or as needed.
Management of patient information: Delivers panic lab results to ordering or assigned provider. Performs quality control measures to validate test results and monitor QC data and participates in an external proficiency testing program. Will keep and maintain all laboratory records and controls on file for 2 years. Organize and upkeep QC records for monthly review. Adheres to all HIPAA regulations in and outside of the Clinic; Communicates patient information as requested to enhance patient services.
Team communication: Actively participates in department huddles. Approaches patient care as a team involving clinical
and non-clinical staff (eg. Physicians, mid-levels, educators, appointments staff) to achieve patient care objectives. Informs
Supervisor of supplies needed and /or orders supplies as needed.
Demonstration of safer and professional conduct: Calibrates instruments where applicable, maintains instruments following manufacturer recommendations/ troubleshooting procedures. Keeps work area clean and disinfected daily. Records temperature reading daily for control devices; Participate in Continuing Education (Health Ed Programs) attends required meetings; Submits required Credential documents in a timely manner (license, certification, etc.). Maintain a friendly and safe environment for self and others. Will refrains from texting and speaking on cell phone while on duty. Attends work on a regular and predictable schedule in accordance with clinic leave policy. Refrain from informal communication with patients and others. Responsible for owns safety as well as the safety of others.
High School Diploma or GED; Minimum of one year work experience performing waived and moderately complex laboratory work. Phlebotomy experience of all age groups and experience in working with the public. Current BLS/CPR Certification required. MLT Certification preferred.
External Company Name: Su Clinica
External Company URL: http://www.suclinica.org/
Street: 1706 Treasure Hills Blvd