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City of Garland, TX Field Services Technician II in Garland, Texas

Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland.

  • Disconnect and reconnect electric/water services.

  • Install sleeves on back terminal ends of meter.

  • Accurately and efficiently perform water/electric meter readings.

  • Re-read electric and water meters upon customer requests.

  • Re-check all disconnected utilities, as needed.

  • May perform the duties of the Field Service Technician I, as needed.

  • May train new hires on field service operations.

  • Other duties as assigned.

 High School Diploma or General Equivalency Diploma (GED)

 2 years related experience in meter reading and/or field operations

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Education/ Experience:

  • 2-4 years experience meter reading and electric utility industry

  • Class “D” water license preferred, not required

Knowledge, Skills & Abilities

  • Intermediate knowledge of electric/water meter(s) reading

  • Intermediate knowledge of city street and address systems

  • Intermediate knowledge of public contact techniques and principles

  • Ability to provide excellent customer service

  • Ability to work a flexible schedule and assignments

  • Ability to work independently and meet deadlines

  • Ability to work in a team environment

 Valid Class C Texas driver's license

The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.

Possible shift schedules:

Schedule A Monday - Thursday 8:30am – 7:00pm

Schedule B Tuesday - Friday 8:30am – 7:00pm

Schedule C Monday - Thursday 9:30am – 6:00pm, Friday 10:00am - 6:30pm (one being standby)

Adaptability/Flexibility

Customer Service

Dependability

Interpersonal Skills

Managing Conflict

Productivity

Teamwork

ID: 2020-6630

External Company Name: City of Garland, TX

External Company URL: http://www.garlandtx.gov

Street: 504 State Street

Post End Date: 12/31/2020

Minimum Education & Work Experience:  High School Diploma or General Equivalency Diploma (GED)  2 years related experience in meter reading and/or field operations Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Physical Tasks & Working Conditions: The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing. Possible shift schedules:

Schedule A Monday - Thursday 8:30am – 7:00pm

Schedule B Tuesday - Friday 8:30am – 7:00pm

Schedule C Monday - Thursday 9:30am – 6:00pm, Friday 10:00am - 6:30pm (one being standby)

Competencies: Adaptability/Flexibility Customer Service Dependability Interpersonal Skills Managing Conflict Productivity Teamwork

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