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Tenet Healthcare Patient Account Supervisor - Remote in Frisco, Texas

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The Supervisor is responsible for the supervision and leadership of the Patient Account Representatives; both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk. Identify performance deficiencies and opportunities and implement action plans as appropriate. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates.

ESSENTIAL DUTIES ANDRESPONSIBILITIES includethe following. Other duties may be assigned.

  • Responsible for all aspects of theday-to-day supervision and leadership of Patient Account Representatives,including but not limited to the Performance Management metrics of collections,productivity, quality and aging.Interview candidates and make hiring recommendations and decisions.Complete monthly quality evaluations.Monitor staff scheduling and adherence to time and attendanceprotocol. Responsible for all aspects ofA/R Management, including but not limited to maintaining workload balance,ensuring maximum efficiency, eliminating rework, and reducing cost. Promptly identify issues and develop actionplans to mitigate or resolve.

  • Train, develop, motivate and assistsubordinates in reaching new levels of skills, knowledge and attitude.Effectively maintain a work environment which stimulates and motivates themorale, engagement and growth of subordinates.Identify performance deficiencies and opportunities and implement actionplans as needed.

  • Review and respond timely to requests,including emails, telephone calls, issues, account research and resolution asneeded by staff, management and clients.Timely completion of accounts referred to the Supervisory Desk by staffor management.

  • Effectively communicate and interactwith subordinates, management and clients. Conduct, attend and participate inmeetings, conference calls and training sessions, including ManagementMeetings, Team Meetings, as well as one-on-one monthly meetings withsubordinates to provide consistent performance feedback. Complete the mid-year and year endPerformance Management review.

SUPERVISORYRESPONSIBILITIES

If direct reportpositions are listed below, the following responsibilities will be performed inaccordance with guidelines, policies and procedures and applicable laws.Supervisory responsibilities include interviewing, hiring, and trainingemployees; planning, assigning and directing work; appraising performance;rewarding and disciplining employees; addressing complaints and resolvingproblems.

No. Direct Reports (incl. titles) Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps

KNOWLEDGE,SKILLS, ABILITIES

Toperform this job successfully, an individual must be able to perform eachessential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill and/orability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • Very good written and verbalcommunication skills

  • Strong interpersonal skills

  • Strong technical skills, including PCand MS Office Suite knowledge

  • Proficient in building a strong team tomeet performance goals

  • Effectively manages multiple tasks

  • Displays sound judgment and reasoningabilities

  • Creative and innovate thinking

  • Achieves results with accuracy andprecision

  • Advanced knowledge of healthcare A/R

  • Excellent working knowledge of PatientFinancial Services operations with specific focus on Inpatient and OutpatientManaged Care and Commercial payors (i.e., Medicare regulations and compliance;HIPAA)

  • Proficient in Microsoft Office (Word andExcel)

  • Advanced writing skills

  • Ability to provide advanced customerservice

  • Ability to train and coach staff

  • Ability to multi-task

  • Strong leadership and organizationalskills

EDUCATION/ EXPERIENCE

Includeminimum education, technical training, and/or experience preferred to performthe job.

  • High School diploma and/or equivalenteducation

  • 4-7 years of experience preferred

  • Advanced knowledge of UB-04, EOBinterpretation, CPT and ICD-9 codes.

  • Supervisory experience or demonstratedleadership.

PHYSICALDEMANDS

Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Ability to sit and work at a computerterminal for extended periods of time

WORKENVIRONMENT

Thework environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Office/Team Work Environment

Job: Conifer Health Solutions

Organization:

Title: Patient Account Supervisor - Remote

Location: TX-Frisco

Requisition ID: 2005035561

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