Lockheed Martin Telecom Support in Fort Worth, Texas

Description: As a team member in the Enterprise Information Technology (EIT) Data, Voice, & Video (DV2) Infrastructure organization, this position will assist in managing a complex suite of network circuits, cabling and voice hardware across an enterprise network environment within the DV2 South Region team.

This position is also responsible for successfully maintaining lean operating processes and procedures for managing change, problems, and overall service consistent with the EIT strategic objectives.

Position responsibilities include, but are not limited to:

- Maintain Lockheed Martin (LM) Enterprise Voice Networks (EVN) and stand-alone PBX systems utilizing TDM and VoIP technologies.

- Fault isolation, troubleshooting of EVN and associated peripherals.

- Investigate customer issues and design appropriate solutions.

- Service management to include incident, change and service requests.

- Incident coordination and escalation with Enterprise Voice System vendors.

- Provide customer service, training and technical support to LM customers.

- Investigate customer issues and design appropriate solutions.

- Configure and maintain Call Managers and Voice Gateways.

- Perform Moves, Adds, Changes and Deletes (MACD) on Voice Networks.

- Create, edit and update Standard Operating Instructions (SOI).

- Respond, replace, and repair voice communication equipment to maintain optimum availability for the customer base.

- Willingness to work some off hours and rotational on-call (24x7) support.

- Some travel as required.

Desired Skills: Cisco CUCM

Avaya CM

REDCOM

Voice Mail systems (AVST, Unity, etc.)

CCNA

Knowledge of Configuration Management within an IT organization.

Knowledge of incident management systems i.e., Remedy or Service Central.

Knowledge of Copper/Fiber Cable Plant operations

Knowledge of commercially provided circuits (Point-to-point, Dedicated).

Proficient with Word, PowerPoint, Excel

Working knowledge of SharePoint, and Visio

BASIC QUALIFICATIONS:

job.Qualifications

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we’re engineering a better tomorrow.

EXPERIENCE LEVEL:

Experienced Professional