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Aerotek Program Advisor - $16 To $17/hour in Fort Worth, Texas

Description:

  • Provide support/resolution through timely responses to customer/dealer through phone, email, workbasket and direct mail inquiries (20%)

  • Establish contact with customers prior to lease end by phone or correspondence

  • Promote/sell current marketing strategies

  • Give clear directions to customers for purchase of vehicles or contract extensions

  • Document customer accounts for actions resulting from contact supporting NPPI

  • Meet or exceed department goals for account maturities

  • Establish contact with customers regarding lease end balances by phone or correspondence

  • Research and analyze customer questions and disputes

  • Schedule inspections for customers approaching end of lease with inspection vendor

  • Analyze and communicate any discrepancies pertaining to ifinal inspection reports

  • Analyze and communicate the findings of the inspection report to the clients

  • Act as liaison between the customer, the dealership and internal departments within MBF

  • Negotiate payment plans and settlements

  • Create waivers or cases to resolve issues within levels of responsibility

  • Document customer accounts for actions resulting from contact supporting NPPI

  • Meet or exceed department lease end goals

Shifts:

Training in office for 4 weeks- 8:30 am - 5 pm

After that WFH :- 10 am - 7 pm

Skills:

collections customer service, collection, collection calls, customer service skills, Customer service call center, Financial collections, Csr/call center, Financial services, Customer service, Delinquent accounts, Outbound calls, Call center, Csr, Retail sales, Call Centre, Customer service oriented, Finance, Help desk

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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