Solis Mammography/ Washington Radiology Contact Center Human Resources Manager in Fort Worth, Texas
At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation?s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.
The Human Resource Manager (HRM) is an important part of the Contact Center leadership team. This role is that of a true generalist responsible for providing HR support to the Contact Center leadership and all team members. The HRM is expected to act as a strategic business partner to the team. As a generalist, it is expected that the HRM provide support and counsel in the areas of employee relations, recruiting, training, on-boarding, performance management, succession planning, and management selection and development. The HRM position is supported by the home office HR departments of benefits, payroll, recruiting, training, and administration. The HRM is also expected to assist in the development of HR practices and policies for the company. He or she is also responsible for ensuring the successful execution of HR programs in the Contact Center location.
RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:
Serve as the business partner to the Contact Center on all matters related to team members.
Ensure appropriate staffing by making sure we have all the ?Right People in the Right Place and the Right Time? in all leadership roles.
Facilitate recruiting efforts between recruiting team and the contact center team.
Partner appropriately with the recruiting and training teams to make sure the needs of the Contact Center teams are properly met. Ensure that all new team members are successfully on boarded and have a training and orientation plan in place.
Be available to answer questions for team members or facilitate putting them in touch with the right support center contact. (Being responsive to e-mails and phone calls is very important in this role).
Work closely with leadership to identify future leaders and provide development plans to prepare high potential team members for promotion and additional responsibilities.
Participate in identifying needs for new or updated HR policies and practices. Participate in the development and communication of HR policies and practices.
Conduct any team member investigations as necessary. Investigate, resolve and report on any calls made to the confidential hotline.
Conduct training sessions and communication meetings such as employee orientation, benefits administration, etc. as needed.
Additional duties and responsibilities as assigned by the Chief People and Culture Officer.
Bachelor?s Degree and 3-5 years of relevant experience
Call Center or Business Office (revenue cycle) experience preferred
Strong verbal and written communication skills
Strong listening and interviewing skills
Works well in a fast-paced environment
Well-organized and detail oriented
Exhibits sound judgment
Maintains a calm, tactful demeanor when dealing with difficult situations
Forms strong working relationships within the team
Identifies additional tasks to be completed and willingly assists others
Ongoing learner and an interest in self-improvement