Xpressdocs Account Support Specialist in Fort Worth, Texas

We are looking for Account Support Specialist to join our team in Fort Worth. In this position, you will be responsible for supporting the sales team with various client requests and project work. Through participating in customer calls with Account Managers, you’ll indentify customer needs and collaborate with AMs on various service and support strategies. You will act as a liaison between the client, sales and internal departments to communicate customer needs and expectations. You will quickly respond to customer inquiries via email to resolve issues and ensure satisfaction. In addition, you will assist with administrative support work including data entry, creating proposals, and other tasks as needed.

Requirements

  • Bachelor’s degree preferred

  • Ability to think creatively, problem solve, and well with minimal supervision

  • Exceptional written and verbal communication skills

  • Familiar with account management processes and procedures

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Fun, energetic, casual office centrally located in North Fort Worth

  • Medical, dental, vision, and life insurance

  • 401K with company matching

  • Paid holidays, vacation and sick days

  • Free parking

ABOUT OUR COMPANY:

Xpressdocs is a leading provider of direct marketing solutions for enterprises and franchises. Our industry recognized proprietary software solution features an efficient way to produce integrated marketing campaigns that include print, email and social media. Platform users can easily customize and order full-service direct mail, digital and offset printing, custom packaging, bindery and finishing services. Xpressdocs powers marketing efforts for hundreds of national brands, across a variety of industries including: real estate, professional services, franchise businesses and healthcare.

Xpressdocs promotes a healthy lifestyle by providing a non-smoking environment. Xpressdocs encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.