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CCS Medical Supervisor in Farmers Branch, Texas

Position Summary: The Supervisor must maintain a high level of proficiency in all departmental processes and job functions. Expectations include employee supervision, cost containment, employee performance management including coaching, motivating and managing the team on how to deliver the best customer service possible to meet/exceed productivity and quality metrics.

Essential Duties:

  • Communicates and implements company work rules, performance standards, and departmental processes

  • Facilitates employee reviews, discipline, counseling and policy application

  • Provides direction/performs training and development within the team/department

  • Compiles and processes requested team/department metrics

  • Approve/manage the time and attendance system to ensure adherence to schedules and to ensure appropriate staffing levels are met

  • Handles escalated issues/calls as needed from Team Leads

  • Proficiently communicates both written and verbal formats with internal and external customers

  • Maintains a high degree of confidentiality at all times due to access to sensitive information

  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements

  • Abides by all regulations, policies, procedures and standards

Performance Responsibilities:

  • Exercises appropriate cost control measures

  • Maintains positive internal and external customer service relationships

  • Maintains open lines of communication

  • Plans and organizes work effectively and ensures its completion

  • Meets all productivity requirements

  • Demonstrates team behavior and promotes a team-oriented environment

  • Actively participates in Continuous Quality Improvement

  • Represents the organization professionally at all times

Position Requirements & Competencies:

  • High School Diploma or (GED) equivalent and 3+ years of related experience (preferably in a call center environment) or the equivalent combination of education and experience.

  • A minimum of one year of prior supervisory experience is required. An Associate‚Äôs Degree (AA) from a two year college is a plus.

  • Proficient with various Microsoft Office software such as Word, Excel and PowerPoint

  • Uses appropriate methods and a flexible interpersonal style to help build a cohesive team

  • Keeps the organization's vision and values at the forefront of employee decision making and actions

  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions

  • Maintains effectiveness when experiencing major changes in work responsibilities or environment

  • Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities

  • Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty

  • Treats others with respect and fairness

  • Independently initiates prompt action in identifying and responding to problems and accomplishing objectives

  • Demonstrates organizational values through job performance, work attitude, and behaviors

    Equal Opportunity Employer/Veterans/Disabled

Req No.: 2020-2705

Position Schedule: Monday-Friday

In/Out: 8:00-5:00

External Company Name: CCS Medical

External Company URL:

Street: 1505 LBJ Freeway