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KPMG Temporary Senior Help Desk Representative in Dallas, Texas

Business Title: Temporary Senior Help Desk Representative

Requisition Number: 50869 - 84

Function: Business Support Services

Area of Interest: Information Technology

State: TX

City: Dallas

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Temporary Senior Help Desk Technician to join our Digital Nexus technology organization for a six-month assignment.

Responsibilities:

  • Provide level one phone/chat support; meet/exceed service level agreements for assigned support tickets

  • Record requests, incidents and status information using the firm's ticket handling system

  • Support the implementation and deployment of internal business systems and solutions

  • Proactively maintain communication with callers through analysis and resolution processes particularly in difficult customer situations by keeping them informed of the status

  • Deliver detailed documentation of all customer transactions via our ticket handling system

  • Help to train and support our new hires via peer advising as needed

Qualifications:

  • Minimum one year of recent experience in Service Desk Support and Customer Service Support

  • Bachelor's degree from an accredited college/university or equivalent work experience

  • Knowledge of Microsoft Office Product Suite including 2013 and Windows 10

  • Ability to multitask and function in a fast-paced, high energy environment and build relationships with team members

  • Must be able to work day/evening shift and weekends

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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