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McAfee, Inc. Support Account Manager in Dallas, Texas

Job Title:Support Account Manager

Role Overview:

The SAM is an assigned support management resource focused on driving the success of McAfee products and support services provided to multiple enterprise customers. This position reports to the Manager of Technical Support.

The SAM will foster strong relationships between McAfee teams and the enterprise customer. The SAM will provide current and customer-relevant technical information and documented best practices advice to promote successful outcomes with product lifecycle planning, deployment, and support of McAfee products across the enterprise. Company Overview

From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.

About the role :

  • Be a customer advocate and support management coordination point for McAfee Enterprise Support

  • Provide 7x24x365 standby availability for response and management coordination of essential enterprise issues (with other McAfee team members for time off)

  • Foster strong relationships between McAfee teams and the enterprise customer through Business Reviews (2 per customer per year)

  • Provide advice and recommendations, based upon McAfee documented technical information and best practices for lifecycle planning, deployment and support of McAfee products across the enterprise

  • Maintain detailed awareness of McAfee product solutions in the customer environment through periodic reviews

  • Provide customer-relevant communications on malware, vulnerabilities, McAfee product technical information, and strategic product plans

  • Provide periodic issue status reviews and Executive Summary Reports outlining McAfee technical support activities, achievement of success against agreed benchmarks, and other relevant information to inform enterprise customer management

  • Maintain a high level technical awareness and competency regarding the planning and administration of McAfee products in line with security industry practices

  • Work with Sales team to identify opportunities for growth in client environment

  • Depending on customer assignment a security clearance may be required for this position

About You:

  • You have 3+ years of experience managing technical projects requiring coordination of multiple resources of successful outcomes

  • You have a high-level management knowledge of data security hardware, software, networking, and management platforms with an understanding and emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations

  • You have a CompTIA Security+ or CISSP certifications

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans

  • Medical, Dental and Vision Coverage

  • Paid Time Off

  • Paid Parental Leave

  • Support for Community Involvement

    We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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