Job Information
Asbury Corporate Office Service Booker- Park Place Mercedes-Benz Dallas in Dallas, Texas
At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.
Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth. Park Place Mercedes-Benz Dallas is looking for a Service Booker to join our service team!
Pay and Recognition:
Weekly pay
Paid holidays & paid time off
Paid training
Performance and production bonuses (select positions)
Stock equity grant awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
Premium free medical (based on tenure)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 8 weeks paid pregnancy leave (disability leave)
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through LMS
Professional growth and development opportunities
Additional advantages:
Student loan relief resources
Employee assistance program
Employee discounts on vehicle purchases, parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives
Aggressive Employee referral program with bonus opportunities
The purpose of the Booker is to ensure an extraordinary client experience while creating client advocates. To post final charges on completed repair orders, verifying that all labor and parts charges are documented.
Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order
Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards
Knows and understands the manufacturer warranty policy and procedures
Determines and enters the applicable labor operation codes, failure codes, and other administrative data required
Records (flag) the appropriate technicians for the hours earned on the operations they performed
Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery
Communicates with Parts Department and Technicians to verify that all charges are documented
Enters and revises information and description of repairs in computer system
Prepares and delivers repair orders for billing
Scan repair orders and distribute to appropriate party for final processing
Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
Attends weekly department meetings
Support the vision, purpose, and core values (Grit, Owning It, Unwavering Integrity, and People Passion) of Park Place Dealerships
Communicate effectively and professionally both verbally and written
Function as an effective team member while supporting the efforts and concepts of other departments as needed
Sense of urgency
Pro-active and self-motivated
High school diploma or equivalent
Must be at least eighteen years of age
Must have a valid driver’s license and meet company MVR policy requirements
Must be able to pass pre-employment screenings (background and drug test)
Requisition ID: 2021-28316
Post: external careers: 2/22/2021
External Company URL: asburyauto.com
Street: 6113 Lemmon Ave