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Baylor Scott & White Health Process Owner Manager - Nurse Call in Dallas, Texas

The Process Owner Manager - Nurse Call, manages a team of analysts to design, execute, manage and improve one or a combination of the following Information Technology (IT) Process areas: Request Management, Incident Management, Change Management, Knowledge Management, Problem Management, Configuration Management, Asset Management, Reporting, other critical IT processes and supporting technology. The Process Owner is responsible for managing the processes in these areas and working with internal and external service providers to ensure these processes are being followed and improved. In addition, the Process Owner is responsible for the technology used and required to support these process areas. This position is responsible for setting and meeting Key Performance Indicator (KPI) Targets in the designated areas.

The ideal candidate for the Process Owner role will have a proven track record of promoting consistency and operational efficiency across an Information Systems (IS) organization including leading the concept definition, strategy, analysis, design and deployment and ongoing management of assigned processes. The ideal candidate will also have prior experience in Service Management, ITIL or Service Now and a passion for data/statistical analysis of KPIs and metrics as well as a strong business acumen.

§ Location/Facility – Dallas, TX (Downtowrn)

For more information on the facility, please click our Locations link.

§ Specialty/Department/Practice – Corporate

§ Shift/Schedule – Full Time - Days

§ Benefits – Our competitive benefits package includes*:

ü Immediate eligibility for health and welfare benefits

ü 401(k) savings plan with dollar-for-dollar match up to 5%

ü Tuition Reimbursement

ü PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

§ Bachelor’s Degree

§ 5 years of experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.