CyrusOne Network Engineer in Dallas, Texas
This position will be a key member of our team of engineers that is responsible for the delivery and operation of our customer facing IP and interconnection network. This position will also provide direct support for the Senior Network Engineering team which includes implementing architectural changes and implementations.
Responsible for monitoring the CyrusOne ticket queue and processing requests in a timely fashion dictated by business.
DNS support requests
General customer support requests.
Maximize network reliability by monitoring logs, evaluating network connectivity requests, scheduling upgrades, and collaborating with peers to identify issues before they impact service.
Participate in an on-call rotation to provide 24/7 tier 2 technical support for network operations.
Actively participate in the CyrusOne change management process.
Manage DNS internal and external requests.
Manage and update network diagrams, policies, procedures, and CyrusOne databases as needed.
Support Senior Network Engineering team with updating and introducing new policies and procedures. Process change requests delegated from the Senior team.
Participate in regular ongoing team meetings.
Responsible for staying up with the latest technologies.
3-5 years practical network engineering experience in a service provider role.
CCNA/JNCIA level understanding and experience with routing and switching technologies.
CCNA/JNCIA level understanding and experience with routing protocols, specifically BGP, OSPF, ISIS and EIGRP.
CCNA/JNCIA level understanding and experience with MPLS & VPLS.
Intermediate understanding and experience with network monitoring platforms.
Intermediate understanding and experience with Unix OS and tools.
Intermediate understanding and experience with DNS.
Excellent problem-solving skills.
Strong understanding of troubleshooting techniques.
Strong project management skills.
Mature organization and time management skills.
Excellent customer service skills.
Excellent documentation, communication, and interpersonal skills.
Ability to accomplish tasks with minimal supervision.
Some travel required. Some nights/weekends required for maintenance in change management windows.
Education: Minimum of a Bachelor’s Degree in a related field. May substitute equivalent work-related experience for degree.
CCNP/JNCIP or equivalent.
IOS-XR, Juniper-Junos, Brocade MLXe experience.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. If you need to request an accommodation, please contact our Human Resources at 214.488.1365 (Option 7) or by email at HR@cyrusone.com .
CyrusOne’s data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer service-focused platform designed to foster long-term relationships. CyrusOne’s National IX platform provides robust connectivity options to drive revenue, reduce expenses, and improve service quality for enterprises, content, and telecommunications companies. CyrusOne is committed to full transparency in communication, management, and service delivery throughout its more than 30 data centers worldwide.
The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for hundreds of customers, including many of the Fortune 20 the Fortune 1000 lists of enterprise companies.