Iron Mountain Mortgage Solutions Specialist II in Dallas, Texas
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Shift: Monday - Friday, 3:30 PM - 12:00 AM
Validate images in the system of record
Create labels and assign shipments to containers
Inventory documents and containers
Move containers to new locations
Create new locations as required
Extract data to analyze for reports in Microsoft Excel creating pivot tables, using excel functions and filters
Preparing documents for imaging
Reassembling documents from imaging
Ability to train new employees on job responsibilities and tasks
Perform other duties as assigned not limited to the above
Quarterly Performance Bonus
Competitive Benefits Package
401K w/ Company Match
Employee Stock Purchasing Program
2 Weeks Paid Vacation, 7 Paid Holidays
Medical, Dental, Vision Benefits available immediately
Operational Tasks - Accurately process financial documents according to the specifications. Meet processing goals and individual metrics. Effectively communicate with peers and management. Research and resolve customer issues. Cross train employees or provide new hire training as required.
Teaming/TCS – Consistently meet/exceed customer service level standards and metrics. Understand the daily volumes to meet service levels/performance and obtain feedback.
Human Resources/Workforce Leadership – Be familiar with the employees schedule including timecards, vacation and team meetings. Be a positive force in the operation.
Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. Take active role in Facilities Self Audit program.
Perform other duties as assigned.
Experience in analyzing inventory and reporting
Experience in the mortgage service or document custody industry
Experience in a goal oriented fast paced production based environment
Must possess or have experience in performing repetitive work task(s)
Extensive knowledge in the use of Microsoft Excel
Basic knowledge in the use of Microsoft Access (Creating database structured tables, Relationships, Creating functional queries)
Critical thinking and excellent problem solving skills
Strong organizational and time management skills
Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents
Must demonstrate and maintain excellent attendance
Basic Verbal and Written communication skills
Ability to move quickly/accurately with hands while multitasking
Ability to work Overtime and Weekends with short notice
Must be detailed oriented
Minimum Education: HS Diploma/GED Minimum Experience: 3-6 mos
Preferred Education: 2Yr Degree + Preferred Experience: 1+ years
Certifications Required: None
Physical Requirements (lifting/standing/sitting):
Able to reach above head, lift and move files as required.
Sitting required for 70-80% of the day.
Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:
10-20 lbs. Occasionally
30-40 lbs. Daily
40 lbs + Occasionally
Category: Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org . See the Supplement to learn more about Equal Employment Opportunity.
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