IBM Industry Platform SaaS Sales Renewal Manager in Dallas, Texas

Job Description

IBM is looking for an experienced SaaS Renewal Leader for it's Industry Platforms business. You will be part of the Global team working closely with Sales, Customer Success Managers and Offering Management as the leader every SaaS renewal. You will be responsible for forecasting the renewal business and providing opportunities for growth of our existing clients to show growth across the entire Industry Platforms SaaS portfolio.


  • Exceed target goals by protecting recurring revenue, improving extension rates, reducing churn and expanding revenue.

  • Ensure clients have access to the right success Activities; on boarding programs, training, services, support, events etc..

  • Hold regular and effective communication with extended IBM team and strategic clients via email, phone, video conference, etc.

  • Defend the client base from competition, demonstrate effective use of heat maps, sales plays, and client health tools.

  • Maintain client reference ability and high participation in IBM events (client councils, industry events etc..)

  • Maintain high productivity by proactively engaging the renewable book of business, addressing potential client sat issues and leveraging resources (e.g. up-line and cross functional management) to help remove roadblocks

  • Foster collaboration and provide support to the extended IBM sales team and Client Success to be responsive on SaaS extension questions / issues.

  • Maintain sales hygiene with accurate and timely forecasting

Required Technical and Professional Expertise

  • At least 5 years experience in SaaS

  • At least 8 years experience in Sales

  • Demonstrable Relationship Management skills

  • Readiness to travel 25% travel annually

  • English: Fluent

Preferred Tech and Prof Experience

  • At least 7 years experience in SaaS

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.