Robert Half Technology Help Desk Analyst I in DALLAS, Texas

For immediate consideration please email resume to eric.hanlon@rht.com Our client currently has an IT Support Tech position available in Dallas, Texas. This position will require an individual to troubleshoot and resolve end-user issues submitted through our ticketing system regarding phone, network, printers, workstations, system and application software and other end-user technology. Ideal candidates for this position should have strong communication skills; a positive, outgoing, customer service attitude; strong problem solving skills; and the ability to provide timely resolution to end-user support requests. Responsibilities:

  • Provide Tier 1 tech support for all employees

  • Troubleshoot software/hardware/network issues for employees regarding workstations, servers, network, printers, copiers, phones, etc.

  • Monitor and quickly respond to incoming help requests through our ticketing system

  • Document procedures and work performed through our ticketing system

  • Configure and deploy workstations for new and existing employees

  • Provide PC hardware repair

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Req ID: 04010-0010483790

Functional Role: Help Desk/Tech Support I

Country: USA

State: TX

City: DALLAS

Postal Code: 75240

Compensation: $45,000.00 to $55,000.00 per year

Requirements: Technical Keys:

  • Experienced with problem solving skills/ troubleshooting will have a team to escalate issues

  • MS Office 365, Active Directory, TCP/IP, VOIP, Windows operating systems (Windows 7 and 10)

  • Preferred: Bachelor's degree, Knowledge of SD-WAN and architectural software

  • Their environment is MSO365, AD, Windows operating systems