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Iron Mountain Customer Relationship Program Manager - Financial Services in Dallas, Texas

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Primary (P) or Secondary (S)

Key Responsibilities: What are the main responsibilities of the job. Indicate which are primary (essential to the job) and which are secondary (not essential to the job).

% of Time Spent:

Customer Relationship Management. Maintain a strong relationship with mid to upper level management at multiple customers under the CRM program. Serve as a trusted advisor with a deep understanding of the customer’s business and Iron Mountain service offerings. Ensure the health of the customer programs monitoring SLA reporting and daily communication from the operations teams and leading service issue resolution efforts. Develop reporting packages for customer leadership. Create presentations and lead and/or support customer business reviews.

30%

Liaison to Iron Mountain Service Lines. The CRM will develop relationships within the functional areas, and ensure alignment required to deliver exceptional services and solutions to customers. The CRM will be accountable for relationship governance, such as daily reporting, regular structured customer meetings, follow-up, and issue resolution. The CRM does not directly manage functional areas, but uses influence to ensure health of the customer relationship.

30%

Sales Support. Assist Sales Executives and Sales Management by identifying opportunities and providing sales and solutions support to grow client relationships. Fulfill the role of SME and assist sales in scoping and pricing prospective engagements. Assist sales in proposal creation and follow up. Support sales leads as co-presenter. Professional Development & Thought Leadership. Develop a plan at the beginning of each year that establishes clear goals for Professional Development activities for self. Measure execution on the plan. Engage in Thought Leadership activities such as public speaking, writing and publishing articles, and help to deliver organizational outreach presentations within the larger enterprise.

20%

10%

General Administrative Duties.

10%

Category: Product Management Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com . See the Supplement to learn more about Equal Employment Opportunity.

Requisition: J0017250

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