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Qardio, Inc. Customer Experience Associate (Remote) in Dallas, Texas

What's it like to work for Qardio?We believe we can achieve great things when passion is involved. We wake up every morning excited to come to work, knowing that no matter what our role is, it's important and greatly appreciated. We have cool sunny offices in each of our locations with an open floor plan, collaborative atmosphere, creative spirit and top compensation for top talent. At Qardio, we feel it's important to offer an exciting, motivational environment to everybody on the team.

Why join us?Our objective is simple: we want to make a difference in the world. If you are driven, ambitious and want a great role working alongside a smart team of doers, thinkers and innovators, get in touch. We are always excited to hear from talented people, even if you don't fit into any of the currently open positions. Qardio is large enough to matter, small enough to make you matter too, and just the right size to be able to do big things.

Role

We are currently looking for an enthusiastic Customer Experience Associate to join our Customer Experience Team. You will be working with consumer and business customers and will coordinate with other teams.

Responsibilities

  • Providing e-mail and phone support to our customers

  • Identifying customer needs and communicating them to the relevant departments

  • Arranging for and monitoring all activities related to maximizing customer success

  • Assisting in ad-hoc projects that require independent discretion and follow-up

Requirements

  • Have a proven track record of delivering exceptional customer service and support

  • Outstanding communication skills

  • Strong analytical problem-solving skills

  • Have excellent attention to detail

  • A strong feeling of empathy

  • Affinity and passion for technology

What we offer

  • Ability to work fully remote

  • Full-time position with an excellent compensation package, paid time off, and training

  • Control your own career path and grow into a leadership role with an innovative company

  • The ability to participate in a cutting-edge field of creating digital healthcare products

  • The opportunity to work as part of an international team working with others from different cultures, countries, and backgrounds

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