DaVita Coordinator, Clinical Operations in Dallas, Texas

This Call Center Escalation teammate role will coordinate with patients, providers and DaVita Facilities to provide ongoing support and communication regarding our Pharmacy Bundle package.

The Coordinator acts as a single point of contact to coordinate resources for our Pharmacy Bundle division. In this role you will work with escalated concerns from patients, providers and DaVita staff.

In this role you will be a Subject Matter Expert, directing and providing accurate information to all parties and resolving escalated issues.

This role is based in our Dallas, TX office.

  • Performs outbound calls as necessary to follow up on escalation concerns and gain additional information.

  • Answers inbound calls from patients, providers, and Village resources, as necessary

  • Follows up with patients, providers and DaVita teammates to ensure their needs are met

  • Coordinates with clinical resources and providers to ensure smooth continuum of care for patients

  • Other duties as assigned

Qualifications for our Shining Star Coordinator:

  • Bachelor's degree preferred; or equivalent years of experience.

  • 2-3 years experience (with Bachelors, 5-7 without) in a Call Center Environment working in Healthcare, insurance or pharmacy.

  • Medical Assistant Certification a plus.

  • Basic computer skills and proficiency in MS Word and Outlook required

  • Strong Customer Service Skills.

Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.

  • Clinical outcomes consistently ranked above the national average.

  • Award-winning education and training across multiple career paths to help you reach your potential.

  • Performance-based rewards based on stellar individual and team contributions.

  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.