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Robert Half International Tier I Desktop Support Specialist in CARROLLTON, Texas


If you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users, Robert Half Technology has the Desktop Support Technician role for you. This job is in the Healthcare, Hospitals, Social Assistance industry. Self-starters with strong problem-solving skills and a passion for working in an innovative environment will thrive in this position. This Desktop Support Analyst role is long-term temporary-to-full-time in nature and is based in the Carrollton, Texas, area.

Your responsibilities in this role

  • Coordinate hardware repairs with the appropriate vendors

  • Solve computer problems, and implement appropriate action/solutions

  • Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Deliver computer desktop support in accordance with established policies and procedures

  • Support records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

  • Interface regularly and effectively with ticket submitters


  • 1+ years of desktop support or other related experience

  • Deep understanding of PC Hardware

  • Practical knowledge of Ticketing System

  • Adeptness in Computer Imaging

  • General familiarity with Network Printers

  • Ticketing System experience highly preferred

  • Demonstrated knowledge of Desktop Imaging

  • Command of Desktop Support

  • Desktop Hardware experience

  • Microsoft Office 365 experience

  • Active Directory experience

  • Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: $16.63 - $19.25 / Hourly


Date Posted: February 18, 2021

Employment Type: Temp to Hire

Job Reference: 04010-0011701974

Staffing Area: Technology u0026 IT