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Gallagher Underwriting Supervisor in Brownsville, Texas

Pronto Insurance is one of the fastest growing general agencies in South Texas and is now a member of Gallagher, a world wide expert in risk management solutions. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into the California and Florida markets. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

Underwriting Supervisor

We are looking for a highly motivated and energetic team player capable of supervising the employees and processes within the Underwriting department.

Job Details:

Employment Status: Full Time

Starting Pay: Based on Experience

Location: Brownsville, TX (MGA)


Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Monitor Queue behavior and maintain consistent service levels set forth by the company

  • Provide Queue schedule based on call volume

  • Provide Queue support when needed

  • Report Queue results for monthly & quarterly operational meetings

  • Take escalated calls from Sales Agents

  • Follow-up on issues with Agents and Customers

  • Assign and delegate new projects as needed including follow-up to ensure tasks are completed

  • Join and collaborate in UW/Sales calls/communication as needed

  • Regularly monitor Statewide weather

  • Issue/Lift Moratoriums when needed

  • Communicate to all Sales Channels on UW and/or system related updates

  • Analytical skills to monitor loss ratio performance from a company down to an agency level including developing strategies to identify trends and providing resolution

  • Assist with carrier & reinsurer audits

  • Assist in other Underwriting projects as needed

  • Manage escalation and communication between UW/CS team and sales leaders and agents

  • Play a significant role in long-term planning, including initiatives geared toward operational excellence

  • Supervise and coach UW support employees on a daily basis to improve their practices and help them grow


  • Bachelor's degree and 3 years related experience required.

  • Computer experience with a variety of applications including Excel and Word and network systems as well as sufficient technological knowledge to facilitate decision-making regarding the direction of the automation systems.

  • Able to drive and travel as needed. In-depth knowledge of the insurance brokerage business.

Work Traits:

  • Must be self-directed and have problem-solving capabilities as well as ingenuity in analyzing and resolving complex problems and/or situations.

  • Excellent organizational skills and able to manage and prioritize multiple tasks.

U.S. Eligibility Requirements:

  • Submit an application and resume/CV online to be considered.

  • 18 years of age or older.

  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.

  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.

  • Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services, Inc. is a division of Arthur J. Gallagher and believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, RPS will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job: Risk Management

Organization: RPS Pronto

Title: Underwriting Supervisor

Location: Texas-Brownsville

Requisition ID: 64355