Kforce Technical Support Technician in Austin, Texas

Kforce has a client in search of a Technical Support Technician in Austin, Texas (TX). Essential Job Functions:

  • Maintain good customer focus meeting deadlines and service level agreements (SLA's)

  • Technician will travel to each client's location

  • Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer

  • Works under general supervision

  • Will perform printer support including hardware break fix, IMAC, and project work

  • Equipment covered includes Xerox, HP, Dell, and Lexmark printers

  • 3 years plus supporting printers or MFD's (multi-function displays), including software and break fix

  • 3 years plus with customer service experience

  • 3 years plus supporting desktops, laptops, and printers

  • Reliable transportation (This is a driving position - reimbursed accordingly)

  • Able to work weekends, staggered, or late shifts possibly including evenings and/or weekends

  • Need to be very personable as they will be interacting with a wide range of users and environments

  • Can work on a ladder of lift and are able to lift up to 50 pounds

Basic Needs/Haves:

  • Able to work from a bent, crouched, or kneeled position

  • Ability to manage priorities

  • Basic understanding of networks

  • Possess a valid driver's license

  • Smartphone with tethering/hot spot capabilities (reimbursed within corporate guidelines)

  • Laptop

  • Basic Hand Tools

Preferred skills, not required:

  • CompTIA A

  • XEROX Printer certifications with TCN #

  • OEM Printer Warranty certifications

  • OEM Laptop/Desktop Warranty certifications

  • Server experience would be a bonus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours