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Global Payments, Inc. Strategic Account Relationship Manager in Austin, Texas

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Strategic Account Relationship Manager will work on a Strategic Retail and Brand Accounts team to manage key account relationships for white label and co-brand card account portfolios to drive program growth. This role reports to the Director of Consumer Partnerships and involves working closely with other members of the Consumer Partnerships team and a variety of cross-functional teams. This position may be based in either Austin, TX or San Mateo, CA and will require limited travel.


  • Maintain a holistic view of the relationship on a day-to-day operational and strategic level.

  • Primary partner-facing point of contact and understands partner’s business and key program drivers.

  • Responsible for influencing the partner to deliver against strategic objectives.

  • Presents marketing plans, financial plans and reports/QBR’s to senior level internal and partner stakeholders.

  • Routes marketing assets to partner for review/approvals.

  • Identify and drive new marketing opportunities, partnerships, features, services, and capabilities that impact program profitability.

  • Applies data, insights and partner objectives in the collaborative development of business plans, annual marketing plans and marketing channel test plans.

  • Responsible for interfacing between Partner, Product Development, IT, and Customer Service to identify and troubleshoot customer facing issues.

  • Deliver key account and management reports.

  • Track contractual obligations.

  • Monitor competitive environment.


  • Minimum of 5+ years’ experience in account management in technology, software, financial, or information services industry.

  • Bachelor’s Degree from top university, preferably in business; MBA preferred.

  • Practical working knowledge of multi-channel consumer marketing strategies with an emphasis on direct marketing and online/interactive campaigns.

  • Highly organized, detail-oriented with the ability to prioritize and respond quickly in an ever-changing environment.

  • Proven track record of focusing on solutions, key metrics and results, propelled by positive can-do attitude, energy and entrepreneurial spirit to achieve financial success.

  • Data driven and comfortable working in a data intensive environment.

  • Proven ability to establish productive working relationships at all levels and influence change with internal and external business partners.

  • Ability to maintain good balance of strategic vision and tactical implementation.

  • Strong professional ethics and impeccable personal integrity.

  • Strong verbal, written, presentation and interpersonal skills.

  • Strong working knowledge of Excel and PowerPoint.

  • As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.

    Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

    Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

    Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.