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Oracle Sr Principal Consultant - Mfg - NetSuite Advanced Customer Support in Austin, Texas

Job Identification : 105772

Job Category : Consulting

Job Locations :

United States

NOTE:

United States and Canada locations are flexible.

Level and title commensurate with experience.

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Manufacturing vertical market expertise. This direct-hire position can be home-office based in most major US and Canadian cities, and requires up to moderate travel, as appropriate.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

Responsibilities include:

  • Participate in the identification and documentation of customer’s NetSuite value gaps leveraging our proprietary SuiteReview methodology

  • Participate in driving the approach to remediate gaps, and consensus with the Customer of same

  • Work with customers to remediate highest priority gaps

  • Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team

  • Define detailed functional requirements for automations and integrations to NetSuite

  • Work with TS team to design and unit test automations and integrations

  • Perform quality reviews of deliverables developed by other team members

  • Continue to increase product knowledge and pursue relevant certifications

  • Collaboration with other ACS teams, including Technical Account Managers (TAMs), TS, TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support

  • Follow essential internal business processes aligned toward delighting our Customers

Preferred Qualifications include:

  • 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution)

  • Strong NetSuite ERP experience - competing ERP offerings may be considered

  • 2+ years external consulting role experience with sustained C-suite interactions

  • Experience with defining requirements for complex customizations and integrations

  • Proven custom development analysis, design, and testing skills

  • Strong communication skills

  • Ability to evolve Customer business processes based on leading practices

  • Passion for driving Customer satisfaction

  • Project and/or team leadership experience

  • Finance and/or Accounting professional and/or academic background a plus

  • NetSuite ERP Consultant or other relevant product certifications a plus

  • Ability to leverage a team of people with a broad range of functional, process, change management, and technical skills

  • Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap

Travel Requirement:

· Modest to moderate, as appropriate

(SuiteJobs-PSNA)

#LI-Remote

At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https://www.oracle.com/corporate/careers/culture/diversity.html

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 105772 in the subject line of the email.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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